// Lead lane · speed to lead, with the hard-stop intact

A new lead should never sit in the pile.

When someone emails to buy from you — an RFQ, a proposal request, a partnership note — RadMail treats it as a first-class lead, not another line in the inbox. It alerts you instantly, attaches a researched dossier grounded only in the email and your own history, and drafts the reply for you to approve — then routes it where it belongs.

The draft cannot send.A reply to a brand-new inbound is a first-contact message, and first contact is one of RadMail's permanent hard-stops — human-only, forever, as a defense against business-email-compromise fraud. RadMail is pre-release; the dossier is grounded only in what it can see and is instructed never to invent.

Alert. Research. Draft. Route.

radmail :: lead lane
  • Alert — instantlyA lead is scored high-importance with an urgency floor (the 'do now' quadrant) and fires web push, SMS, email, or an email.lead webhook. Fixed score — it can't be tuned into silence.
  • Research — grounded, never inventedA dossier of who they are, what they want, the opportunity, the next step, talking points, and risk flags — built only from the email and your own sender history. No web access; instructed never to invent.
  • Draft — approval-onlyA warm reply, ready for you to review. The module structurally cannot send: a first-contact reply stays behind the BEC hard-stop, human-only.
  • Route — never droppedPriority-ordered rules on recipient/sender domain and keywords decide where it goes, defaulting to the owner. An email.lead webhook (metadata + dossier digest + route target, no raw body) lets an orchestrator dispatch it.

Fast, not reckless.

Speed-to-lead tools that auto-reply to strangers are exactly the surface business-email compromise attacks. RadMail refuses to auto-send a first-contact message at all — so the lead lane makes you the fastest human in the room without ever making an autonomous process the one that talks to a stranger. You get the alert and the drafted reply in seconds; the send is one reviewed tap by you.

Common questions.

What is RadMail's lead lane?

The lead lane is how RadMail treats a new-business inbound — an RFQ, a request for a proposal, a partnership note, a 'we're interested in your services' email. Instead of letting it sit in the pile, RadMail scores it as a first-class lead that can never be tuned into silence, fires an instant alert, attaches a researched dossier, and drafts a reply for a human to approve. It is built for speed to lead without giving up the BEC hard-stop.

tl;dr A new-business inbound gets an instant alert, a dossier, and an approval-ready draft.

How fast does RadMail alert me to a new lead, and how?

Immediately. A lead is scored into the high-importance band with an urgency floor, which puts it in the 'do now' quadrant and fires RadMail's instant-alert path — web push, SMS, email, or an email.lead webhook to your own orchestrator. The score is fixed on purpose, the same way the regulatory classes are: a lead can never be quietly tuned down into the background.

tl;dr Instant alert via web push, SMS, email, or an email.lead webhook — and it can't be silenced.

Where does the lead dossier's information come from — can I trust it?

The dossier is grounded only in the email itself and your own internal history with that sender — who they are, what they want, the opportunity, the next step, talking points, and any risk flags. It has no web access and is explicitly instructed never to invent. If something isn't in the email or your history, it isn't in the dossier. That is a deliberate honesty constraint, not a limitation to apologize for.

tl;dr Grounded only in the email + your own history, no web, instructed never to invent.

Does RadMail auto-reply to a new lead?

No. RadMail drafts the reply and holds it for your approval — the lead module structurally cannot send. A reply to a brand-new inbound is a first-contact message, which is one of RadMail's permanent hard-stops: first contact with a new party is human-only, forever, as a defense against business-email-compromise fraud. The lead lane makes you fast, not reckless.

tl;dr It drafts; you approve and send. First contact is human-only, by design.

Can RadMail route a lead to the right person or system?

Yes. RadMail evaluates priority-ordered routing rules — matching on the recipient domain, the sender's domain, and keywords — to decide where a lead goes, and defaults to the account owner so a lead is never dropped. It can also emit an email.lead webhook carrying the metadata, a dossier digest, and the routing target (never the raw email body) so an external orchestrator can dispatch it.

tl;dr Rule-based routing with an owner fallback, plus an email.lead webhook for your orchestrator.

Is the lead lane live for everyone today?

RadMail is pre-release, with its engine live in a test bed on two real businesses. The lead scoring and instant alert are part of that engine; the research, drafting, routing, and webhook pipeline ships behind a flag and is being rolled out. Nothing here claims a conversion rate or a number of deals — it is a capability for responding to inbound business faster, with the hard-stop intact.

tl;dr Pre-release: alert is core; the dossier/draft/route/webhook pipeline is rolling out behind a flag.

Never miss a buyer again. RadMail surfaces the inbound that wants to pay you — with the dossier and the draft ready — the moment it lands.

› Start free — no card
radmail@inbox:~$ disposition --lead = alert + dossier + draft --send=human-only